Dear OA family,
Since we first began business over 3 years ago, our tagline of “Overcome Anything” was a slogan of motivation for those who entered our facility. Never more than in the last several months has that motto been tested, but now we are finally ready to claim some success on those words with our planned reopening on Monday 7/20! So, we can add one more symbolism to the OA initials, and that is… “Open Again!”
We have surely missed everyone, and heard from so many since mid-March on how that feeling is strongly mutual. And, that’s why we know we can all enter this new phase smoothly together, while we will have to approach it with some new policies and procedures, just as you have surely gotten accustomed to at other places and businesses that are reopening.
Though we truly can’t wait to see everyone right away, if you are sick, have recently been sick, or may be beginning to feel sick, PLEASE STAY HOME for now. We want to see you at full strength anyway! As everyone comes in, we will have a slightly different standard welcoming than we had before the closure including a forehead touchless temperature check at the door, a new updated waiver to be completed at the front desk, and then requiring all participants to wash hands before entering the gym. From there, staff will direct our athletes to any assigned, socially distanced spots or areas, to await further instruction. Please wear a face covering to the gym and when entering our lobby, and whenever social distancing is unavoidable.
We are currently requesting drop off only (for now) as we want to keep a smaller class size, without spectators adding to that limited capacity. We will encourage any parents who must stand by to please observe from our open backyard garage door area, which can be accessed by walking around the north side of the building. We will try to avoid requiring any advanced reservations for our sessions, which we have never needed before, but we’ll notify everyone quickly if it does become a necessity.
We want to ensure you all that the safety of our members and staff have always been our absolute top priority, so with that we have already been busy doing a thorough cleaning and disinfecting of every inch of our 6000 sq ft space- though that’s something we had always tried to make part of our regular routine here. We now are utilizing a stronger hospital-grade cleaning solution for this, which is shown to be effective in eliminating human coronavirus (in 30” or less), along with dozens of other contagious viruses and bacteria. In addition, we have liquid gel hand sanitizer stations in numerous spots throughout the facility, with clearly marked signs to find them. We will no longer provide powder hand chalk, but do recommend bringing (or available for purchase from us) tubes of liquid chalk, which does have a high alcohol content to help eliminate viral spread and of course also discourages touching the face when hands are now covered- two great benefits! At the conclusion of each class session, everyone will have to vacate for our staff to then again conduct our disinfection protocol on all high touch spots such as seating, tables, counters, cubbies, doorknobs, handles, light switches, and then any gym equipment used in that session such as mats, pads, bars, rings, and anything else you have might put your hands on!
Our new summer schedule can now be seen on our website, and that also deserves some explaining as parts have been moved around or changed- some which may just be temporary. Open gym and classes are now separate times and will be occurring in either 90 minute (morning and weekends) or 60 minute (evening) blocks, after which everybody must promptly vacate at the end of each session for our cleaning break, as mentioned above. Each session will be a separate “check in” or payment, if wishing to return that same day. Our Ninja Fit Kids Camp returns for the third summer in a row, which will be treated the same way but without snacks as were included before- thus we have dropped the cost down to the regular kids drop in rate of $20 for the session (may be considered part of a membership or package). That program will meet on Tuesday and Thursday mornings from 9:00am-10:30am, through the end of August. As for all our other existing class programs, please make sure to see the new schedule, as many of them have moved to different days and times from before.
Lastly, we want to quickly mention the scenario of purchases that were “left off” back in March. We have been grateful that nearly all our active customers have been generous enough to gladly accept future gym credit over a refund, which has allowed our family run small business to stay afloat during the pandemic and even make this return possible. We intend to address each and every account that had ANY prepaid amount or deposit, and do right by them. It will take some time but we want anyone to whom that would apply, to please approach us as we sort out those business matters. Existing membership dates and class package credits will be extended, as we would never want anyone to lose the fun they’ve bought, and group visits or party reservations will certainly have options to either reschedule or apply toward use here. We want to also give a special thanks to anyone who made supportive purchases after our March 16 shutdown, and offer some extra special gifts to you, so please see our staff for that on your next visit!
We know this is A LOT to take in, and we hope it’s not too overwhelming. We are so thankful for everyone’s patience over the last 4 months, and we can only thank you in advance for the same teamwork on this as we try to get back to normal with you. Please don’t hesitate to reach out with ANY questions you might have here, as we want to make everyone feel comfortable in their safe return to OA. Overcoming obstacles has always been our strength, and we see this challenge as no different. We’re ready when you are!
See you all SO VERY soon,
Your OA staff
